We handle every return inquiry on a case-by-case basis, so if something's awry and/or you're just not totally pleased, let us know. The sooner we hear from you, the better chance we'll have at helping you out. It's our goal to make Artlimits a great experience for every collector. All return inquiries should be sent to support@artlimits.com with the subject line "Return Inquiry" followed by your ORDER ID number.
Before contacting us, please read the following guidelines for your returns:
Inquiries about exchanges or refunds must be made within 7 days from the date your print was delivered. When a return is made, the Certificate of Authenticity provided during the delivery of the purchase, should be attached within. The returns received without the Certificate of Authenticity, will not be refunded or replaced. There are no refunds for purchases made by e-gift cards.
Shipping Damage
We pack our prints with extra care, doing our best to ensure that they won't be damaged, and all packages are labeled with special handling instructions. Standard shipping is made via regular postal service which provides tracking the shipping process for many countries. Express shipping is made via Courier Services, which provides tracking the shipping process. When you receive the artwork, check it immediately before the courier service leaves. In an unfortunate condition that a print or frame is damaged, you should return it with the courier service at that moment. We will replace the frame your print as soon as we are notified once proof of the damage has been received. As all prints are part of limited editions, we can't replace damaged prints after the edition has sold out. If a print is damaged in shipping and the edition has sold out, we will refund your purchase.
Printing Flaws
We work with artisan printers to make gorgeous, exhibition-qualified prints and every print is inspected before shipping. Very occasionally, some flawed prints slip out. We will replace defective prints as soon as they are received, so please control your prints right after they arrive. If you do spot an error or defect, take a snapshot of the print which the error is visible and send it to support@artlimits.com. After receiving an approval mail from us, we will ask you to destroy (tear-it up) the original print and send us another photo of it. Then we will promptly replace your print. If a print is defective and the edition has sold out, we will refund your purchase.
Lost In the Mail
While every print is tracked, very occasionally prints do go missing. The vast majority of "lost" prints are merely delayed and do turn up within 7 days of shipping. If your tracking info says the print has been delivered, but you do not have it yet, please send an e-mail to support@artlimits.com. Usually, the package has just been misplaced. If your print is confirmed as lost by the courier service, just send your ORDER ID number to support@artlimits.com with an explanation of your issue. Then we will send you another print. If the edition has sold out, we will refund your purchase..